Privacy Policy
Overview
This Privacy Policy describes how Sauna Style collects, uses, discloses, and protects your personal information when you visit, browse, create an account, make a purchase, or otherwise interact with saunastyle.ca and our related services.
Throughout this Privacy Policy, “we”, “us”, and “our” refer to Sauna Style. “Site” refers to saunastyle.ca. “Personal Information” means information about an identifiable individual, including information you provide to us directly and information collected automatically when you use the Site.
By using the Site, you agree to the collection, use, and disclosure of your Personal Information as described in this Privacy Policy.
Personal Information We Collect
When you visit the Site, we may automatically collect certain information about your device and browsing activity, including:
Web browser type and version
IP address
Time zone
Device type
Operating system
Referring and exit pages
Pages or products viewed
Search terms or websites that referred you to the Site
Information about how you interact with the Site
Cookies or similar tracking technologies installed on your device
We refer to this automatically collected information as “Device Information”.
When you make a purchase, attempt to make a purchase, create an account, contact us, or otherwise provide information through the Site, we may collect information including:
Name
Billing address
Shipping address
Email address
Phone number
Order details
Payment information or payment account information
Account login information, where applicable
Any other information you choose to provide to us
We refer to this information as “Order Information”.
When we refer to “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.
How We Collect Device Information
We may collect Device Information using technologies such as:
Cookies: Data files placed on your device or computer, often including an anonymous unique identifier.
Log files: Files that track actions occurring on the Site and collect data such as IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.
Web beacons, tags, and pixels: Electronic files used to record information about how you browse and interact with the Site.
Analytics tools: Tools that help us understand how visitors use the Site and how we can improve the customer experience.
You can usually modify your browser settings to decline cookies or notify you when cookies are being used. If you disable cookies, some parts of the Site may not function properly.
How We Use Your Personal Information
We use Order Information generally to fulfill orders placed through the Site, including:
Processing payments
Arranging shipping
Providing invoices and order confirmations
Communicating with you about your order
Providing customer support
Managing returns, exchanges, refunds, or warranty-related inquiries
We may also use Order Information to:
Communicate with you
Screen orders for potential risk, fraud, or unauthorized activity
Maintain customer records
Improve our products, services, and customer experience
Provide you with information, offers, or marketing communications relating to our products or services, where permitted by law and in line with the preferences you have shared with us
We use Device Information to:
Help screen for potential risk and fraud, including through IP address review
Improve and optimize the Site
Generate analytics about how customers browse and interact with the Site
Assess the performance of our marketing and advertising campaigns
Maintain the security, functionality, and performance of the Site
Sharing Your Personal Information
We share Personal Information with third-party service providers that help us operate our business, provide our Site, process transactions, fulfill orders, and improve our services.
These third parties may include:
E-commerce and website platform providers, including Odoo
Payment processors
Shipping and delivery providers
Email and communication service providers
Analytics providers
Advertising and marketing platforms
Fraud prevention and security providers
Professional advisors, where necessary
We only share Personal Information with these third parties as needed for them to provide services to us or to you, or as otherwise permitted or required by law.
We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, court order, lawful request for information, or other legal process, or to otherwise protect our rights, property, customers, and business.
Odoo and Third-Party Service Providers
Our online store and website are operated using Odoo. Odoo and other third-party service providers may process certain Personal Information on our behalf so that we can operate the Site, manage orders, process transactions, maintain customer records, and provide our products and services.
Your use of the Site may also involve services provided by third parties such as payment processors, shipping carriers, analytics providers, and advertising platforms. These providers may collect, use, and process information according to their own privacy policies and legal obligations.
Analytics and Advertising
We may use analytics and advertising tools to help us understand how customers use the Site, improve our services, and provide marketing communications or advertisements that may be relevant to you.
These tools may use cookies, pixels, tags, or similar technologies to collect information about your browsing activity and interactions with the Site.
You can opt out of certain targeted advertising or analytics tools using the settings provided by those services. Common opt-out resources include:
Facebook ad settings
Google ad settings
Bing personalized ad settings
Digital Advertising Alliance opt-out tools
Please note that opting out of targeted advertising does not necessarily mean you will stop seeing advertisements. It may mean that the advertisements you see are less relevant to your interests.
Email Marketing
If you subscribe to our email list, make a purchase, or otherwise provide consent where required, we may send you emails about our products, services, promotions, educational content, or updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at info@saunastyle.ca.
We may still send you non-marketing emails related to your orders, account, customer service inquiries, policy updates, or other transactional matters.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we receive a “Do Not Track” signal from your browser.
Your Rights and Choices
Depending on where you live, you may have rights regarding your Personal Information, including the right to:
Request access to the Personal Information we hold about you
Request correction or updating of inaccurate Personal Information
Request deletion of certain Personal Information, subject to legal or business recordkeeping requirements
Withdraw consent to certain uses of your Personal Information, where processing is based on consent
Opt out of marketing communications
Ask questions or make a complaint about our privacy practices
If you would like to exercise any of these rights, please contact us using the contact information below.
We may need to verify your identity before responding to certain requests.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, subject to our legal, tax, accounting, fraud prevention, warranty, customer service, and business recordkeeping obligations.
We retain Personal Information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
International Transfers
Although Sauna Style currently ships within Canada only, some of our service providers may store or process Personal Information outside of your province, territory, or country of residence, including in Canada, the United States, or other jurisdictions.
When your Personal Information is processed outside your jurisdiction, it may be subject to the laws of the jurisdiction where it is processed, including lawful access requests by courts, law enforcement, or government authorities.
Security
We take reasonable administrative, technical, and physical safeguards designed to protect Personal Information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
Children’s Privacy
The Site is not intended for children under the age of majority in their province, territory, state, or country of residence. We do not knowingly collect Personal Information from children without appropriate consent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
Any changes will be posted on this page. Your continued use of the Site after changes are posted means you accept the updated Privacy Policy.
Contact Information
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or mail using the details below:
Sauna Style
Re: Privacy Compliance Officer
2324 Long Lake Rd.
Sudbury, ON P3E 5H4
Canada
Email: info@saunastyle.ca